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Terms and Conditions That Govern Your b999 Account

These terms set out the rules for opening and using a b999 account, making deposits through bKash, Nagad, or Rocket, and accessing sports and casino content where permitted under your local law and eligible region.

Account EligibilityPayment TermsWallet RulesAccess by RegionAccount Closure
b999 Terms and Conditions That Govern Your b999 Account
DATA AND SECURITY

How We Handle Your Account Data Under These Terms

Your account data — including identity documents submitted during verification, transaction records for bKash, Nagad, and Rocket payments, and session logs — is held in line with our data retention policy. We keep transaction records for the period required by our compliance obligations and delete personal data on request where no legal hold applies. Account security is your shared responsibility: use a strong password, do not share your login, and contact support immediately if you suspect unauthorised access.

Data Retention

Transaction and identity records are retained for the period required under applicable compliance rules; you may request deletion of non-essential data at any time.

Cookie Use

We use session and analytics cookies to keep your account logged in and to understand how the lobby is used; you can manage cookie preferences in your browser settings.

Account Security

Two-factor authentication is available on your account settings page; we strongly encourage enabling it to protect your wallet and payment history.

Data Requests

To request a copy of your data or ask about deletion, contact support with your account ID; we aim to respond within the timeframe set by applicable law.

TERMS QUERIES

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about your account, wallet balance, or a transaction made through bKash, Nagad, or Rocket, our support team can help. Reach out through the channels below and include your account ID and the relevant transaction reference so we can respond accurately.

Live Chat Open the chat widget from any page on b999 to speak with a support agent about account or payment term queries.
Email Support Send detailed term or dispute queries to our support address; include your account ID and transaction details for a faster response.
Help Centre Browse the Help Centre for written answers to common questions about account rules, wallet limits, and eligibility conditions.

Common Questions About b999 Terms and Conditions

Below are the questions we hear most often about account rules, eligibility, and your rights under these terms.

You must be of legal age in your jurisdiction and located in a region where online wagering is permitted. Eligibility depends entirely on your local law; b999 does not override local legal requirements.

Yes. Your account wallet supports deposits and withdrawals through bKash, Nagad, and Rocket. Each payment method must be registered in your own name to pass verification.

We may suspend or permanently close your account. Any wallet balance that is not subject to a dispute or hold will be returned to your verified payment method after review.

Contact support via live chat or email with your account ID and a written data request. We will respond within the timeframe required by applicable law in your region.

We post a notice on the site and, where possible, send an alert to your registered contact. The effective date is shown in the notice; continued account use after that date means you accept the update.

Raise a dispute through live chat or email within 30 days of the transaction date. Include the transaction reference from your bKash, Nagad, or Rocket app to help us investigate promptly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.