Reference

Privacy Policy — How We Handle Your Information

We collect and process personal data to operate your account, verify bKash, Nagad and Rocket transactions, and deliver the lobby you access.

Data collection scopeCookie and tracker useYour access and deletion rightsBangladesh region supportAccount security practices
b999 Privacy Policy — How We Handle Your Information
DATA HANDLING

How We Protect and Store Your Information

We encrypt personal data in transit using TLS and store account records on secured servers with restricted access. Payment details — your bKash, Nagad or Rocket wallet number — are tokenized so the full account number is never written to our logs. We review access logs quarterly, rotate encryption keys annually, and run penetration tests to identify vulnerabilities before they can be exploited.

Encryption Standard

All data moving between your device and our servers is protected by TLS 1.3. Account passwords are hashed with bcrypt and cannot be reversed or read by our staff, even during support calls.

Cookie Policy

We use session cookies to maintain your login state and preference cookies to remember your language and lobby layout. Analytics cookies measure page performance but do not follow you to other sites.

Data Retention

We keep transaction records for seven years after account closure to comply with financial regulations and resolve disputes. Marketing preferences and browsing history are deleted ninety days after you close your account unless required by law.

Third-Party Sharing

We share your wallet number and transaction amount with bKash, Nagad and Rocket processors to complete deposits and withdrawals. We do not sell or rent your personal information to advertisers or data brokers under any circumstances.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the personal information we hold, correct an error, withdraw consent for marketing, or request deletion, contact our support team through any of the channels below. We respond to data-access and deletion requests within fourteen days and provide a copy of your records or confirm erasure once processing is complete.

Live Chat Open the chat widget in the bottom right corner of any page and select Privacy Inquiry from the topic menu. Our team reviews data requests during business hours and confirms receipt within one working day.
Email Support Send your request to support@b999 with the subject line Data Access Request or Deletion Request. Include your registered mobile number so we can verify your identity before disclosing or removing records.
Account Settings Log in and navigate to Account > Privacy Settings to download a copy of your transaction history, update your communication preferences, or revoke cookie consent. Deletion of the entire account requires a support ticket for final verification.

Common Questions About Your Data

We collect your mobile number, email, username, password and the payment method you select — bKash, Nagad, Rocket or bank transfer. Each session logs your IP address, device type and browser to prevent duplicate accounts and detect fraud.

Log in, go to Account > Privacy Settings and click Download My Data. We generate a PDF with your transaction history, deposit and withdrawal records, and account settings within forty-eight hours and send the download link to your registered email.

We share your wallet number and transaction amount with the payment processor — bKash, Nagad or Rocket — to complete the transfer. We do not share your payment details with advertisers, data brokers or any party outside the transaction flow.

Open a support ticket through live chat or email with the subject Deletion Request. We verify your identity, close the account within two working days, and erase records not required by financial or legal retention rules.

We use session cookies to keep you logged in, preference cookies to save your language and lobby layout, and analytics cookies to measure page performance. You can disable non-essential cookies in Account > Privacy Settings without affecting core functions.

We retain transaction logs, deposit and withdrawal records for seven years after account closure to comply with financial regulations and resolve disputes. Marketing preferences and browsing history are deleted ninety days after closure unless legally required.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.