Reference

Terms That Govern Your Account on b999

This page sets out the legal framework for your b999 account — what the rules are, where the service is available, and how eligibility works.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket paymentsYour data and privacy rights
b999 Terms That Govern Your Account on b999
ACCOUNT SECURITY AND DATA

How b999 Handles Your Data and Account Access

We hold your account data only for as long as it is needed for the purposes set out in these terms — account management, payment verification, and regulatory compliance where applicable. You have the right to request a copy of the personal data we hold, ask for corrections, or request deletion, subject to any retention obligations that apply under relevant law. To exercise any of these rights, contact us through the legal email address listed in the support section above.

Data Retention

Account and transaction records are kept for the period required by applicable law. Once that period expires, data is deleted or anonymised in line with our internal data policy.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — our team will never ask for it.

Cookie Use

We use session and analytics cookies to keep your account active and to understand how the platform is used. You can adjust cookie preferences through your browser settings at any time.

Data Access Requests

To request your data, submit a written request to our legal email with your verified account ID. We aim to respond within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us on Legal and Account Queries

If you have a question about your rights under these terms, a dispute about an account action, or a request to update or delete your account data, you can reach our team through the channels below. For payment-specific disputes involving bKash, Nagad, or Rocket, we recommend contacting us directly so we can liaise with the relevant provider on your behalf.

Account and Legal Email Send detailed legal or account queries to our support email. Include your registered account number and the specific clause or issue you are raising.
Live Chat Support Our live chat handles account access questions and policy clarifications. Available through the account portal during support hours shown in your dashboard.
Wallet Dispute Path For bKash, Nagad, or Rocket transaction disputes, open a ticket via live chat with your transaction reference number and wallet details ready.

Frequently Asked Questions on Legal Terms

These questions come up most often around account eligibility, data rights, and how our terms interact with local payment rails like bKash and Nagad. If your question is not answered here, the legal email in the support section is the right place to send it.

Access depends on your local law and which regions we are operating in at the time. It is your responsibility to confirm that using the service is permitted under the laws of your location.

If your account is closed and a balance remains, we process a return to the same wallet used for deposit — bKash to bKash, Nagad to Nagad — after identity verification is completed.

Send a written request to our legal email with your account ID. We will confirm receipt and respond within the timeframe required under applicable law in your region.

Yes, subject to any legal retention requirements. Where law requires us to keep transaction records for a set period, we will retain those records and delete everything else on your request.

You must meet the minimum age set by the law in your jurisdiction. We verify age during account registration and reserve the right to request additional documentation at any point.

Raise a formal dispute via our legal email. Include your account ID, the decision you are challenging, and any supporting information. We review disputes in line with the process set out in our full terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.